Return Policy – Beloved Trend

Welcome to Beloved Trend. We want you to love everything you purchase from belovedtrend.com. Our entire product collection is sourced from the same creative foundation behind the designs you love, and we understand that sometimes an item may not work out for you. Whether it doesn’t fit, looks different than expected, or simply isn’t what you wanted, this Return Policy explains how you can return an item and what to expect. Please read this policy carefully before initiating a return.

1. Our Return Promise

Your satisfaction is important to us. If you are not completely happy with your purchase from belovedtrend.com, you may request a return within a specified period from the date you receive your order. We accept returns for most products, subject to the conditions and exclusions outlined below. Our goal is to make the return process as fair and straightforward as possible.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within the allowed return window. Please check your order confirmation or the return portal on belovedtrend.com for the specific number of days applicable to your purchase.
• The item must be unused, unwashed, unworn, and in its original condition.
• All original tags, labels, and hang tags must still be attached to the item.
• The item must be returned in its original packaging, including any boxes, dust bags, or protective wrapping that came with it.
• The item must not show any signs of wear, damage, odor (including perfume, smoke, or deodorant), or alteration (such as hemming or custom adjustments).

Items that do not meet these eligibility criteria will not be accepted for return and may be sent back to you at your expense.

3. Non-Returnable Items

For hygiene and safety reasons, certain categories of products cannot be returned. These non-returnable items include, but are not limited to:

• Underwear, lingerie, swimwear, and other intimate apparel if the hygienic liner has been removed or the item shows signs of being tried on without protective covering.
• Earrings, face masks, and other personal care items.
• Gift cards or digital products.
• Items marked as “final sale,” “non-returnable,” or “clearance” on the product page on belovedtrend.com.
• Any item that has been used, washed, or damaged by the customer.

Please pay close attention to the product description before purchasing. If you are unsure whether an item is returnable, we encourage you to review the product page carefully or contact us before placing your order.

4. How to Initiate a Return

To start a return, please follow these steps:

• Log into your account on belovedtrend.com or use the order lookup tool if you checked out as a guest.
• Locate the order containing the item you wish to return.
• Select the item and indicate the reason for your return.
• Follow the on-screen instructions to complete the return request.

Once your return request is approved, you will receive instructions on how to send the item back to us. Please do not send any item back before receiving return approval, as items returned without authorization may not be processed.

5. Condition of Returned Items

We take the condition of returned items seriously. All returned products are inspected upon arrival. If an item is returned with visible signs of use, stains, pet hair, makeup, deodorant marks, cigarette smoke odor, or any other damage, we reserve the right to deny the return and send the item back to you. In some cases, we may accept the return but apply a partial adjustment to reflect the reduced value of the item.

To protect your eligibility for a full return, we recommend trying on items with care. Keep them away from food, drinks, cosmetics, perfumes, and pets. If possible, try on items while still wearing the original protective liners or over a clean, light-colored undergarment.

6. Return Packaging and Instructions

When returning an item, please pack it securely to prevent damage during transit. Use the original packaging if available, or a sturdy box or poly mailer. Include your order number inside the package so we can identify your return. Attach the return label provided in your return instructions (if a label was provided). Do not write directly on the product packaging or manufacturer’s box unless instructed to do so.

You are responsible for ensuring that the returned package is handed over to the correct carrier with the correct shipping label. We recommend keeping a copy of your tracking number or proof of shipment until your return has been fully processed.

7. Refund Process

Once we receive your returned item and complete our inspection, we will process your refund. Refunds are issued to the original payment method used when placing the order. Please note the following timelines:

• Inspection of returned items typically takes a certain number of business days after delivery to our facility.
• Once your return is approved, we will initiate the refund to your payment provider.
• Depending on your bank or credit card company, it may take additional business days for the refund to appear in your account.

We will send you a notification when your return has been received and again when your refund has been issued. If you do not see the refund after a reasonable period, please check with your financial institution first before contacting us.

8. Partial Refunds

In certain situations, we may issue a partial refund instead of a full refund. These situations include:

• Items that are returned after the return window has closed.
• Items that show clear signs of use but are still in acceptable condition.
• Items that are missing parts, original tags, or original packaging.
• Items that were damaged by the customer rather than by shipping or manufacturing defects.

If a partial refund applies, we will explain the reason and the amount before processing the refund.

9. Exchanges

If you need a different size, color, or style, the fastest way to get what you want is to return the item you have and place a new order for the desired item on belovedtrend.com. We generally do not offer direct exchanges because inventory can change quickly. By placing a new order separately, you secure the item you want before it sells out, and we can process your return independently.

10. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, has a manufacturing defect, or is not what you ordered (wrong size, wrong color, wrong product), please contact us immediately. In these cases, you do not need to follow the standard return process. We will work with you directly to resolve the issue, which may include providing a replacement item, a full refund, or other remedies depending on the situation.

To help us resolve your issue quickly, please provide your order number, a clear description of the problem, and photographs showing the damage, defect, or incorrect item. We appreciate your cooperation, as this helps us improve our quality control.

11. International Returns

For customers returning items from outside the country where our facility is located, please be aware that international return shipping is your responsibility. You must also ensure that the return package is properly declared to avoid customs delays or additional charges. We are not responsible for lost or delayed international return shipments. Using a trackable and insurable shipping method is strongly recommended.

12. Late or Missing Refunds

If you have returned an item and received confirmation that your refund was issued, but the refund has not appeared in your account after a reasonable period, please take the following steps:

• First, check with your bank or credit card company. There is often a processing period before a refund is posted to your account.
• Second, contact your payment provider, as they may have additional information about pending refunds.
• If you have completed both of these steps and still need assistance, you may contact us through the options available on belovedtrend.com. Please have your order number and return tracking information ready.

13. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page, and the “last updated” date at the top will be revised accordingly. Returns are governed by the policy in effect at the time of your purchase, unless legal requirements dictate otherwise.

14. Questions About Returns

If you have any questions that are not answered in this Return Policy, please visit the contact section on belovedtrend.com. We are here to help you understand your options and ensure a fair return experience.

Thank you for shopping at Beloved Trend. We appreciate your trust and your understanding of our return process. We look forward to serving you again on belovedtrend.com.